Appointment System and SMS Reminders — Reduce No-Shows by 40%

An appointment system is one of the most important management tools in a dental practice. A well-designed appointment system makes optimal use of the dentist's time, reduces patient waiting times, and prevents no-shows.

The GateDent appointment module offers a drag-and-drop calendar interface. The receptionist or dentist can create, modify, or cancel an appointment simply by dragging and dropping. A separate calendar view, color coding, and working-hours configuration are available for each dentist.

The SMS reminder feature significantly reduces no-shows. Automatic text messages are sent 24 hours and 1 hour before the appointment. According to statistics, SMS reminders can reduce the no-show rate by up to 40%. This both increases the practice's profitability and improves patient satisfaction.

The appointment system also offers a waiting-list feature. When an appointment is cancelled, an automatic offer is sent to a patient on the waiting list to take the freed slot. This ensures that empty time slots are kept to a minimum.